It is at the Instructor’s discretion to remove a dog and owner from class if the dog or owner’s behaviour is disruptive or dangerous to other dogs/students. Pro-rated fees will be refunded less a processing fee equal to 6% of the total fee paid. If the dog’s skill level is noticeably below that of the published pre-requisite for the class it is at the Instructor’s discretion to offer to transfer the balance of fees towards private training packages. The processing fee covers administrative costs involved in processing paperwork for your registration, administrative and bank fees associated with the refunding your funds. Sorry, this is a small business and I know you will appreciate that costs for refunds cannot be absorbed.
Class Fees + HST are due before the start of classes. You are not registered for the class unless your class has been paid for.
Refunds: If you register for a class and attend the first class, and then must withdraw from the balance of the classes you will be charged the pro-rated fee for one class plus $25 for processing your registration and refund. You will be refunded for the balance of your fees less the class fee + handling/processing fee. There is no refund of class fees after the first week of classes. If payment was made with PayPay you will be charged pro-rated fee for one class + PayPal’s fee + PayPal’s processing fee + $25 Inspired Dog processing fee. The processing fee of 6% covers administrative costs involved in processing paperwork for your registration, administrative and bank fees associated with the refunding your funds. Sorry, this is a small business and I know you will appreciate that costs for refunds cannot be absorbed.
Missed classes: If you are unable to attend a Puppy class or Level 1 class, I require 24 hours advance notice and will do my best to accommodate you with a make up class. However, this is not always possible due if classes are full. No make up classes are available beyond one missed class. Please check your availability prior to signing up for class. There are no make up classes available for Advanced classes as these classes are not continuously scheduled. Please check your schedule and commitments before signing up for class.
Private Training: Due to last minute cancellations and no-shows, a 50% deposit for private training is due 5 days before the start of the first session. The balance of your payment is due on the day of your first session. Time has been reserved for you and your dog so any cancellation of a scheduled sessions must be made 24 hours in advance or your fee will be forfeited.
Reactive Dog Classes: Due to the nature of Reactive Dog classes, and because these classes are usually full, we are not able to offer make-up classes or refunds for missed classes. There are no make-up classes for Week 4 and 5 of Reactive Dog classes.
Please be sure to check your availability and commitments before signing up for class. Thanks!