Policies

Fees are due before the start of class.

It is at the Instructor’s discretion to remove a dog and owner from class if the dog or owner’s behaviour is judged disruptive or dangerous to other dogs/students, or if a dog or owner’s skill level is noticeably below the published pre-requisite for the class.  Pro-rated fees will be refunded less a processing fee of $35.  The processing fee covers administrative costs involved in processing paperwork for your registration, administrative and bank fees associated with processing a refund.  This is a small business and I know you will appreciate that costs for refunds cannot be absorbed.

Refunds:  If you register for a class and attend the first class, and then must withdraw from the balance of the classes you will be charged the pro-rated fee for one class plus $35 for processing your registration and refund.  You will be refunded for the balance of your fees less the class fee + handling/processing fee.  There is no refund of class fees after the first week of classes.  If payment was made with PayPay you will be charged pro-rated fee for one class + PayPal’s fee + PayPal’s processing fee + $35 Inspired Dog processing fee. The processing fee covers administrative costs involved in processing paperwork for your registration, administrative and bank fees associated with processing a refund.

Missed classes:  If you are unable to attend a Level 1 class, please provide 24 hours advance notice and you may make up the class in the Level 1 session immediately following.  No make up classes are available beyond one missed class.  Please check your availability prior to signing up for class.  Because of the limited times other classes are offered, make up classes are not always possible.  If you miss a class we will do our best to accommodate a make up class however a make up class is not always an option.   Please check your schedule and commitments before signing up for class.

Private Training:  Due to last minute cancellations and no-shows, a 50% deposit for private training is due 5 days before the start of the first session.  The balance of your payment is due on the day of your first session.  Time has been reserved for you and your dog so any cancellation of a scheduled sessions must be made 24 hours in advance or your fee will be forfeited.

Reactive Dog Classes:  Due to the nature of Reactive Dog classes, and because these classes are usually full, we are not able to offer make-up classes or refunds for missed classes.

Please be sure to check your availability and commitments before signing up for class.  Thanks!

Children in Classes:  Children are welcome to attend class and most children enjoy learning to train a dog.  However, there are times when your child will have to sit quietly while the instructor is speaking or during some exercises.  Please consider if this might be difficult for your child.  We would also request that children be limited to two and remain confined to the training area.  Children are the responsibility of their parents during the class.

Choke Collars and Prong CollarsOnly flat buckle or clip collars are permitted in class.  Aversive collars are not allowed in the school.  Sorry, no exceptions.